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The terms and conditions below apply to all coaching and mentoring services provided by The Antidote (“the coach”), to any individual or organisation (“the client”) and constitute the contract for the service to be provided by The Antidote for the client. The term ‘coaching’ as here used covers confidence coaching, life coaching, parenting coaching, personal coaching, personal development, trauma recovery, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.
In the spirit of good practice, when you are purchasing coaching services from The Antidote, we ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email or otherwise, delivered by The Antidote, as well as information on this website (www.the-antidote.life) are meant to help you work through social anxiety and confidence challenges and to overcome them in order to move forward into happiness, well-being and abundance.
Coaching is not a substitute for professional mental health care or medical care.
The term ‘coaching’ as here used covers confidence coaching life coaching and personal coaching, but it also extends to executive coaching and business coaching for clients.
The Antidote is continually striving to ensure the standard of service we provide to our clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form.
Coaching Disclaimer
In committing to confidence coaching, you acknowledge the following:
Data Protection
You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, they will do so to the extent the law requires.
Data Security
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Teams, Skype and any other technology.
Waiver
You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.
Terms & Conditions
The coaching schedule will be arranged between the Coach and the client and can be booked according to availability. For one to one sessions, The Antidote will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement. For group sessions, The Antidote offers a 6 week plan with 2 hour sessions per week.
Where no specific number is agreed sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), The Antidote agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact The Antidote to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Format of Sessions
Sessions are either in person at X or by phone either via Zoom, Teams, FaceTime audio, WhatsApp audio or by telephone direct. In all cases the client is responsible for meeting the coach. The coach is open to other formats by mutual agreement. The coach is responsible for ensuring that they are available for consultation at agreed times.
The length of each session is agreed by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.
For our group sessions, the length of each session is agreed by the client at the time of booking. We also try our best to tailor them to include people of around the same ages, however we cannot guarantee this.
Session Fees
The Antidote’s current fees are stipulated on the website and made clear at the time of booking. The Antidote reserves the right to change these from time to time. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.
The Client will pay the Coach the Fee together with any applicable Value Added Tax (“VAT”) and any applicable taxes, charges, currency conversion or transfer fees that apply, in advance of a Coaching Session.
Payment of fees by the Client will not affect any of the Client’s claims or rights against the Coach if he does not provide the Services in accordance with this Coaching Agreement.
Expenses
The Parties will be solely responsible for their own expenses, which includes telephone, Internet and postage fees, travel, transfer fees and any applicable taxes.
Dates and Times of Sessions
The date and time of the first session and any subsequent session will be registered via a confirmation email. The Antidote agrees to maintain availability to match that presented by the website, and to honour the sessions booked.
Due to waiting lists and compiling groups, we cannot accept direct payment on the website for group sessions, our clients are directed to a contact form and we aim to respond within 48 hours to discuss available dates and waiting times. We then accept payment via PayPal once a date is agreed,
For one to one sessions and parenting support, we offer a book now option on our website and can accept direct payments and agree dates and time of session upon booking on the website.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Payment Terms
Fees can be paid online by debit or credit card, or by PayPal, using the “Stripe” payments gateway linked to the bookings platform. Alternatively payments by standing order or by bank transfer may be made by mutual agreement.
Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.
Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by The Antidote in advance of a coaching session The Antidote is not obliged to provide the session.
Fees for group sessions are payable in full in advance of the group start date. (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by The Antidote in advance of a coaching session The Antidote is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Between Sessions
The Antidote may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact The Antidote by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. The Antidote will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
Rearranging or Cancelling Sessions
If a client needs to rearrange a one to one coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances The Antidote may need to rearrange a coaching session. In those instances The Antidote will also give the client 48 hours notice where practical.
If a client needs to rearrange a group coaching session, as long as the client has not yet attended the first group we are able to rearrange to another group within 6 months. The client should provide at least 48 hours notice. The Antidote cannot guarantee dates. For a client that has already started the group sessions, The Antidote will rearrange if able to but cannot guarantee. In exceptional circumstances The Antidote may need to rearrange a group coaching session. In those instances The Antidote will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
When cancelling an order for any online payment there will be an admin fee for our payment fees that we incur on our website and PayPal. For £480.00 orders the admin fee will be £15.00 and for a £40 order the admin fee will be £1.50.
Please email us at info@the-antidote.life to discuss any reschedule requests or cancellation requests.
Early Termination
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, The Antidote can decide to terminate the service to the client early or refuse or be unable to provide further one to one coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by The Antidote where practicable and will be refunded any advance payments made for coaching sessions not yet provided. The client can decide to terminate the service early, they must provide 48 hours notice and will be refunded any advance payments made for coaching sessions not yet provided. Group coaching sessions are non-refundable but can be rearranged with the section in these terms and conditions headed “Rearranging Sessions”.
Accessibility & Inclusivity
We warmly welcome individuals with mild autism, social communication challenges, learning difficulties, and physical disabilities. Our venues are wheelchair accessible, and our sessions are designed to be inclusive, supportive, and gently structured to help everyone feel safe and involved.
We do ask that participants are able to take part in group conversations, follow simple instructions, and engage independently without the need for one-to-one or mobility support during the session. If you have a physical disability, you’ll need to be able to manage your own movement around the venue, including during group activities.
If you're unsure whether this programme is the right fit, feel free to get in touch — we're happy to talk it through and guide you toward the best support for your needs.
Confidentiality
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Sessions will be recorded if the client or clients provide explicit permission. The sessions are recorded if possible to allow coaches to analyze their performance, identify areas for improvement in their coaching style and techniques, and track their progress. Clients can review recordings to reinforce their understanding of the session's content, reflect on their progress, and revisit key insights and action plans. Recordings provide a record of the coaching journey, enabling coaches and clients to track progress, celebrate achievements, and identify areas where adjustments may be needed. In cases of potential disputes or claims, recordings can serve as an objective record of the session, clarifying what was discussed and agreed upon.
Intellectual Property
The Parties will retain any intellectual property created by them unless otherwise agreed in writing. Nothing in this Coaching Agreement will grant ownership to either Party’s intellectual property.
If any recordings (video, audio, or otherwise) are made by the Client and/or Coach of a Coaching Session or initial consultation (whether covert or overt), the Coach will become the sole owner of all and any intellectual property rights and moral rights of such recordings and the Client will irrevocably transfer any and all such rights to the Coach immediately and the Client will not release, publish, share, copy, transfer, upload or broadcast such recordings to any third party without prior express written permission from the Coach. If this is breached by the Client, the Client will indemnify the Coach for any damage or loss to the Coach’s reputation or goodwill, and any subsequent damages caused by or related to such breach.
As Coaching Sessions are private and confidential, if any recordings (video, audio, or otherwise) are made by the Client of a Coaching Session or initial consultation without prior express written permission from the Coach, this will be deemed to be an act of bad faith, and as such, the Client will forefit the right to use any remaining Session Allowance and the Coach may terminate the relationship in accordance with the section in these terms and conditions headed “Rearranging or Cancelling Sessions”.
All content, materials, and products on this Website, including but not limited to guides, workbooks, worksheets, PDFs, and images, constitute the intellectual property of The Antidote, They are protected by copyright, trademark, and other applicable intellectual property laws.
You are expressly prohibited from:
· Reproducing, duplicating, copying, selling, reselling, or otherwise exploiting any content for commercial purposes.
· Sharing, posting, or distributing downloaded materials without express written permission.
· Modifying or creating derivative works based on our content.
Responsibilities
The Antidote will seek to enable the client to improve their confidence, quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. The Antidote has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.
Variation of Terms & Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both The Antidote and the client and confirmed by The Antidote in writing by email or letter. In other cases, The Antidote may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by The Antidote.
Governing Law
This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback
Feedback about the service is welcomed and can be given during a coaching session or by writing to info@the-antidote.life.
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